The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions

By Julie Baker, A. Parasuraman, Dhruv Grewal, Glenn B. Voss. 2002

2,414 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/5c995b9d332fb4f583531eea0c043f0a403e2dab

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Citations in the corpus

Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research (2020, background): “We interpret behavioral intention as the willingness to repurchase, to purchase more in the future, and to recommend to others (Baker et al., 2002; Macintosh and Lockshin, 1997; Liu and Jang, 2009).”
Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions (2015, methodology): “The video simulation method has been found to be effective for examining the effects of the environment on customer perceptions (e.g., Baker et al., 2002; Bateson & Hui, 1992).”
Consumer perception of interface quality, security, and loyalty in electronic commerce (2009, background): “Furthermore, according to inference theory, people make judgments about the unknown on the basis of information they receive from cues that are available to them [3].”
Consequences of Perceived Crowding: A Meta-Analytical Perspective (2019, background): “Store design cues enhance perceptions of convenience and thereby help facilitate customer goals as well as reduce customers’ time and psychic costs (Baker et al. 2002).”
Atmospheric cues and their effect on the hedonic retail experience (2010, background): “music played in a store) and desired behavioural or affective outcomes has driven researchers to address manageable “chunks” of stimuli – a few together at the most (Baker et al., 2002).”
Low Prices are Just the Beginning: Price Image in Retail Management (2013, background): “Empirical investigations have found that stores with expensive, fashionable interiors and pleasant music tend to have higher price image impressions, whereas stores that are shabby and untidy tend to have lower price images (Baker et al. 2002; Brown 1969).”