On the costs and benefits of emotional labor: a meta-analysis of three decades of research.

By Ute R. Hülsheger, Anna F. Schewe. Journal of Occupational Health Psychology, 2011

1,190 citations recorded by the source corpus.

Subfields: General Health Professions, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/778a9a99afbc960f7b042e056a5213ba8a5b2b89

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Citations in the corpus

Regulatory job stressors and their within-person relationships with ego depletion: The roles of state anxiety, self-control effort, and job autonomy. (2016, background): “Nowadays, employees are increasingly required to work under tight deadlines, to make plans and decisions independently, and to display specific emotions at work (Hülsheger & Schewe, 2011; Kubicek, Paškvan, & Korunka, 2015).”
Is all Support Equal? The Moderating Effects of Supervisor, Coworker, and Organizational Support on the Link between Emotional Labor and Job Performance (2017, background): “…surface acting equires a great amount of cognitive and motivational esources, and depletes emotional reserves, which in turn egatively influences job satisfaction (e.g. Grandey et al., 005; Hülsheger and Schewe, 2011; Nixon et al., 2011) and ob performance (Judge et al., 2009; Lee et al., 2011).”
Emotional labor, teacher burnout, and turnover intention in high-school physical education teaching (2017, background): “However, previous findings about the relationship between deep acting and employee wellbeing have been equivocal: research has found positive, negative, or no relationship (see Hülsheger and Schewe, 2011).”
Linking Goal Progress and Subjective Well-Being: A Meta-analysis (2015, background): “, Hülsheger and Schewe 2011; Riketta 2008) we put the single-item reliability at .70 (Wanous and Hudy 2001). Following Hunter and Schmidt (2004), all samples included in the analyses are independent from each other, i.”
Teachers’ emotions and emotional authenticity: do they matter to students’ emotional responses in the classroom? (2020, background): “…situations in which a teacher experiences emotions that do not match the display rules: Feelings and expressions can be aligned by using deep acting strategies (see Hülsheger & Schewe, 2011), that is the individual ‘attempts to modify feeling to match the required display’ (Grandey, 2003, p. 87).”
A meta‐analysis of emotional intelligence and work attitudes (2017, background): “Meta-analysis has related emotional labour to employee well-being, job satisfaction, and organizational attachment (Hulsheger & Schewe, 2011).”
Teachers’ emotional labour, discrete emotions, and classroom management self-efficacy (2018, background): “In contrast, deep acting seems to be less harmful and potentially beneficial for the employees’ well-being (e.g. Brotheridge & Lee, 2003; Grandey, 2003; Hülsheger & Schewe, 2011); however, the findings are inconsistent.”
The Positive Relationship between Servant Leadership and Employees' Psychological Health: A Multi-Method Approach (2014, background): “To demonstrate that servant leadership shares unique proportions of variance with indicators of strain (Hülsheger & Schewe, 2011; Jackson & Schuler, 1985; van Sell, Brief, & Schuler, 1981), we simultaneously tested servant leadership in combination with different well-known job-stressors such as…”
Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership (2018, background): “Such feelings of emotional dissonance and inauthenticity will lessen job satisfaction (see Hülsheger & Schewe, 2011).”
Emotional regulation as a mediator between interpersonal mistreatment and distress (2013, background): “As Hulsheger and Schewe (2011) point out, ‘‘Deep acting thus involves opponent processes leading to a resource loss and gain at the same time, resulting in no net gain or loss’’ (p. 367).”
Positive psychological capital and emotional labor in Korea: the job demands-resources approach (2016, background): “For instance, service employees’ surface acting has been found to increase psychological strain, emotional exhaustion and depersonalization (Hülsheger & Schewe, 2011).”