Emotional regulation as a mediator between interpersonal mistreatment and distress

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The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention (2016, background): “Significant effects of customer incivility were also found to increase stress levels of engineering firm employees (Adams and Webster, 2013) and department store sales employees (Hur et al., 2015), and was also responsible for contributing to bank teller absenteeism (Sliter et al., 2012).”
Workplace incivility: A review of the literature and agenda for future research (2016, background): “Targets of incivility also report lower levels of energy (Giumetti et al., 2013) and increased levels of stress (Adams & Webster, 2013; Cortina et al., 2001; Kern & Grandey, 2009; Lim & Cortina, 2005; Miner et al., 2010).”