Using Job Satisfaction and Pride as Internal-marketing Tools

By D. Arnett, Debra A. Laverie, C. Mclane. 2002

379 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4fa2b027f77fb3e41e5e830a906d73ffe56038c5

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Citations in the corpus

Training, Satisfaction with Internship Programs, and Confidence about Future Careers among Hospitality Students: A Case Study of Universities in Taiwan (2008, background): “In the hospitality industry, job satisfaction helps to ensure that employees will treat customers with the utmost respect ( Arnett, Laverie, & McLane, 2002 ).”
The effects of perceived organizational support and job satisfaction on transfer of training (2015, background): “Research show that job satisfaction is positively associated with a number of meaningful outcomes such as enhanced employee pride in the organization (Arnett et al., 2002), loyalty (Glaveli and Karassavidou, 2011), self-esteem and organizational commitment (Back et al.”
Drivers of hospitality industry employees' job satisfaction, organizational commitment and job performance (2010, background): “(1994) and Rafiq and Ahmed (2000) indicated that internal marketing positively influences employees’ job satisfaction, and internal marketing further results in better employees’ customer-oriented behavior (Arnett et al., 2002).”
The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction (2008, background): “Bei and Chiao (2001) looked at customer satisfaction as the function perceived service quality, product quality and price which is measured by a customer ’ s overall judgment.”
Exploring the impact of employees’ self-concept, brand identification and brand pride on brand citizenship behaviors (2016, background): “Employeeswho are proud of their organization are more likely to engage in activities that support organizational goals (Arnett et al., 2002; Jitpaiboon et al., 2006).”
Green human resource management (2020, background): “…recognition, self-actualisation, advancement, fairness, working conditions and IJM 41,7 1044 the work itself can influence the way employees perceive their job and ultimately result in their satisfaction (Arnett et al., 2002; Huyton and Sutton, 1996; Maslow, 1970; Spinelli and Canavos, 2000).”
The Influence of Organizational Justice and Job Satisfaction on Organizational Commitment in Portugal’s Hotel Industry (2015, background): “Job satisfaction has been also supported as a strong predictor of organizational commitment (Arnett, Laverie, and McLane 2002), especially in regard to affective commitment (Yang 2008).”
Employees' awareness of their impact on corporate reputation (2011, background): “Accordingly, Arnett et al. (2002) as well as Jitpaiboon et al. (2006) could determine a positive relationship between pride and job satisfaction, leading to the following hypothesis: H 6.”
What factors influence Generation Y’s employee retention in the hospitality industry?: An internal marketing approach (2020, background): “Reducing employee turnover can save training and recruiting dollars, lead to increased customer service, and reduce employee stress caused by being short staffed (Arnett et al., 2002; DiPietro and Milman, 2008).”
Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment (2011, background): “Well-trained employees have role clarity, provide betterquality service to customers, and are more satisfied with their current job and organization (Arnett, Laverie, and McLand 2002).”
Pride in contemporary sport consumption: a marketing perspective (2010, background): “Pride is thus an emotion derived from both self-appraisals and others’ opinions and is based on a belief that one is competent and that one’s behavior is valued by others (Arnett et al. 2002; Scheff 1991; Tracy and Robins 2004).”