The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

By H. Kattara, Dina Weheba, O. El-Said. 2008

117 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/e87fbd675511c26093776cb132543736a002166a