Michael K. Brady

Sociology and Political Science · 2001–2017

A researcher in the Science corpus: 13 papers; trusts 4 researchers and is trusted by 61 researchers here, as inferred from the citation graph.

Subfields

• Sociology and Political Science — 67 citations into it; #3,585 of 22,756 by trust here, #3,788 by citations
• Organizational Behavior and Human Resource Management — 56 citations into it; #401 of 8,741 by trust here, #398 by citations
• Information Systems and Management — 23 citations into it; #465 of 3,842 by trust here, #500 by citations
• Strategy and Management — 9 citations into it; #8,523 of 10,874 by trust here, #8,192 by citations

Whom Michael K. Brady trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Diane Halstead
2. Kenneth A. Bollen
3. James G. Maxham
4. C. Mathwick
5. Jörg Henseler
6. Rajdeep Grewal
7. R. Frambach

Who trusts Michael K. Brady overall

1. G. Howat
2. N. Theodorakis
3. Sandra Maria Correia Loureiro
4. Halil Nadi̇ri̇
5. Vuong Minh Ngo
6. Guy Assaker
7. Syed Zamberi Ahmad
8. T. Dagger
9. J. Marbach
10. Cristiana Raquel Lages

Papers from Michael K. Brady's perspective

Ordered by how strongly the researchers Michael K. Brady trusts endorse each paper. Same corpus, a different order for every researcher.

1. Construal-Level Theory of Psychological Distance (Psychology Review)
2. Towards an understanding of inequity
3. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
4. Customer Experience Management in Retailing: Understanding the Buying Process
5. Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers?: A Large-Scale Exploratory Empirical Study
6. Deliberative and Automatic Bases of Suspicion: Empirical Evidence of the Sinister Attribution Error
7. Multicollinearity and Measurement Error in Structural Equation Models: Implications for Theory Testing
8. Play, Flow, and the Online Search Experience
9. The Evolution and Future of National Customer Satisfaction Index Models
10. The impact of the multi-channel retail mix on online store choice: : Does online experience matter?

Their papers

• Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study (2001) — 718 citations
• Customer rage episodes: Emotions, expressions and behaviors (2009) — 289 citations
• Customer Orientation (2001) — 609 citations
• Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models (2005) — 472 citations
• Performance-only measurement of service quality: a replication and extension (2002) — 1,003 citations
• Feeling Close From Afar: The Role of Psychological Distance in Offsetting Distrust in Unfamiliar Online Retailers (2016) — 218 citations
• Conveying Trustworthiness to Online Consumers: Reactions to Consensus, Physical Store Presence, Brand Familiarity, and Generalized Suspicion (2010) — 203 citations
• Negative word of mouth can be a positive for consumers connected to the brand (2017) — 112 citations
• Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2016) — 1,932 citations
• Consumer Responses to Performance Failures by High-Equity Brands (2007) — 121 citations
• The good guys don't always win: the effect of valence on service perceptions and consequences (2006) — 126 citations
• A voice from the silent masses: An exploratory and comparative analysis of noncomplainers (2006) — 270 citations
• Managing behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers (2001) — 228 citations