Managing behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers

By Michael K. Brady, C. Robertson, J. Cronin. 2001

228 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/926014b7388c3d78ffdc0be28b8fcb7faeb0c67b

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Citations in the corpus

A mediating role of destination image in the relationship between event quality, perceived value, and behavioral intention (2013, result): “This is consistent with findings from previous studies (Andreassen & Lindestad, 1998; Brady et al., 2001; Cronin et al., 2000; Holbrook, 1994; Hutchinson et al., 2009; Oh, 1999; Sweeney et al., 1999; Yi, 1990).”
Role of value for money and service quality on behavioural intention: A study of full service and low cost airlines (2016, background): “…in services (Bolton and Drew, 1991; Ostrom and Iacobucci, 1995; Flint et al., 1997; Cronin et al., 2000), tourism (Baker and Crompton, 2000; Brady et al., 2006, 2001; Williams and Soutar, 2009) and travel (Chen, 2008; Forgas et al., 2010; Kim and Lee, 2011; Park, 2004) literature to…”
Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area (2003, methodology): “When the perceived benefits enjoyed by passengers outweigh the perceived costs, passenger repurchase intentions tend to be high (Dickson & Sawyer 1990; Lee & Cunningham 1996; Sweeney et al. 1997; Cronin et al. 2000; Brady et al. 2001).”
The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009, background): “Many studies of satisfaction have pointed out a positive relationship between customer satisfaction and post-purchase intention (Johnson & Fornell, 1991; Cronin et al., 2000; Brady et al., 2001).”
Service quality, customer satisfaction, and behavioral intentions in fast‐food restaurants (2009, background): “There are some academic studies to address the service quality and customer satisfaction in fast-food restaurants (FFRs) (Brady et al., 2001; Gilbert et al., 2004; Kara et al., 1995; Lee and Ulgado, 1997; Qin and Prybutok, 2008); however, most of the studies are limited to the relationship between c”