Feeling Close From Afar: The Role of Psychological Distance in Offsetting Distrust in Unfamiliar Online Retailers

By Peter R. Darke, Michael K. Brady, Ray L. Benedicktus, Andrew Wilson. 2016

218 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/b668d62f509aa90b768580e17b2cd9f2c4cdb82e

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Colleen M. Harmeling
2. Hyunjoo Im
3. Robert W. Palmatier
4. Minjung Park
5. Alexander Bleier

In Organizational Behavior and Human Resource Management

1. Colleen M. Harmeling
2. Hyunjoo Im
3. Robert W. Palmatier
4. Minjung Park
5. Alexander Bleier

In Sociology and Political Science

1. Colleen M. Harmeling
2. Cheng Luo
3. Hyunjoo Im
4. Fang Qin
5. Min Zhang
6. G. Alan Wang
7. Robert W. Palmatier
8. Hye-young Kim

Citations in the corpus

• The impact of live video streaming on online purchase intention (2020, background): “Providing information on e-retailers such as identity and appearance can decrease customers’ perceptions of psychological distance (Darke et al., 2016).”
• Creating Effective Online Customer Experiences (2018, background): “Extant research shows that the social presence of a website can increase perceived tangibility and feelings of psychological closeness to a product (Darke et al. 2016).”
• “You are too friendly!” The negative effects of social media marketing on value perceptions of luxury fashion brands (2020, background): “While previous research has found that reducing psychological distance of online retailers is important for building trust (Darke et al., 2016; Edwards, Lee, & Ferle, 2009), the current study shows that, for luxury brands, it is vital to maintain the social distance dimension of psychological distan”