Barbara K. Zimmermann

Organizational Behavior and Human Resource Management · 2011

A researcher in the Science corpus: 1 paper; trusts 11 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Barbara K. Zimmermann trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Markus Groth
  2. D. Annis
  3. Richard P. Bagozzi
  4. John E. Mathieu
  5. Y. Lavee
  6. N. Bolger
  7. Barbara L. Fredrickson
  8. Christian Homburg
  9. Ruth Stock
  10. Utpal M. Dholakia

Who trusts Barbara K. Zimmermann overall

  1. Alicia A. Grandey

Papers from Barbara K. Zimmermann's perspective

Ordered by how strongly the researchers Barbara K. Zimmermann trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Service with a smile: Emotional contagion in the service encounter.
  2. "Mood contagion": the automatic transfer of mood between persons. (Journal of Personality and Social Psychology)
  3. Positive Emotions Trigger Upward Spirals Toward Emotional Well-Being (Psychology Science)
  4. The relationship between empowerment, aggressive behaviours of customers, coping, and burnout
  5. Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms
  6. Determinants and consequences of employee displayed positive emotions
  7. An attitude-behavior model of salespeople’s customer orientation
  8. Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries
  9. Antecedents and purchase consequences of customer participation in small group brand communities
  10. Diary methods: capturing life as it is lived. (Annual Review of Psychology)

Their papers