Feeling Bad and Doing Good: The Effect of Customer Mistreatment on Service Employee's Daily Display of Helping Behaviors

By Yumeng Yue, Karyn L. Wang, Markus Groth. 2017

133 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/baac7e663307ff9f22208dc780e6daa359c7f4e2