Relationships between Emotional Labor, Job Performance, and Turnover.

By Robyn E. Goodwin, Markus Groth, S. Frenkel. 2011

258 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/782564b0e133fd3fa78ae53909470e8e40d7875b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Y. Lee
2. Allison S. Gabriel
3. Markus Groth
4. Alicia A. Grandey
5. Helena Nguyen
6. Anya Johnson
7. P. Chelladurai
8. Gerben A. van Kleef

In Sociology and Political Science

1. Y. Lee
2. Allison S. Gabriel
3. Markus Groth
4. Alicia A. Grandey
5. Helena Nguyen
6. Anya Johnson
7. P. Chelladurai
8. Stéphane Côté

Citations in the corpus

• Emotional Labor at a Crossroads: Where Do We Go from Here? (2015, background): “In fact, surface acting is associated with the desire to withdraw fromwork and actual turnover, both of which are ways of conserving resources (Chau et al. 2009, Goodwin et al. 2011).”
• Emotional labor, teacher burnout, and turnover intention in high-school physical education teaching (2017, background): “, 2010), the process may gradually decrease their well-being and adversely affect job-related attitudes, such as teacher burnout and turnover intention (Chau et al., 2009; Goodwin et al., 2011; Grandey and Gabriel, 2015; Hülsheger and Schewe, 2011).”
• A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being (2020, background): “, 2016), turnover (Goodwin et al., 2011), and employee sabotage against customers such as abruptly ending a service call (Wang et al.”