S. Pugh
Sociology and Political Science · 2004–2010
A researcher in the Science corpus: 3 papers; trusts 10 researchers and is trusted by 10 researchers here, as inferred from the citation graph.
Subfields
- Sociology and Political Science — 21 citations into it; #11,342 of 22,756 by trust here, #7,052 by citations
- Organizational Behavior and Human Resource Management — 19 citations into it; #4,553 of 8,741 by trust here, #4,602 by citations
- General Health Professions — 8 citations into it; #1,963 of 4,781 by trust here, #2,764 by citations
Whom S. Pugh trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- J. Diefendorff
- Alicia A. Grandey
- James K. Harter
- Mark G. Ehrhart
- Frank L. Schmidt
- Céleste M. Brotheridge
- J. Kelly
- W. H. Macey
- D. Donavan
- Robin H. Gosserand
Who trusts S. Pugh overall
- Richa Chaudhary
- Mark Attridge
- Benjamin Schneider
- D. Bowen
- Santosh Rangnekar
- A. T. Verčič
- Riki Takeuchi
- W. H. Macey
- W. Rahman
- Mukesh Kumar Barua
Papers from S. Pugh's perspective
Ordered by how strongly the researchers S. Pugh trusts endorse each paper. Same corpus, a different order for every researcher.
- WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY
- Development and validation of brief measures of positive and negative affect: the PANAS scales.
- Emotion regulation in customer service roles: testing a model of emotional labor. (Journal of Occupational Health Psychology)
- A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain
- Emotional labor and burnout: Comparing two perspectives of "people work"
- Development and validation of the Emotional Labour Scale
- Perceived organizational support: a review of the literature. (Journal of Applied Psychology)
- The dimensionality and antecedents of emotional labor strategies
- The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings
- The Meaning of Employee Engagement (Industrial and Organizational Psychology)
Their papers
- Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship (2010) — 124 citations
- Service Climate Effects on Customer Attitudes: An Examination of Boundary Conditions (2004) — 245 citations
- Employee Engagement at the Organizational Level of Analysis (2008) — 93 citations