The dimensionality and antecedents of emotional labor strategies

By J. Diefendorff, Meredith H. Croyle, Robin H. Gosserand. 2005

1,291 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/3edbe6842a0c50aea33cec9c52c793f9cf9004ff

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Arnold B. Bakker
2. Hongbiao Yin
3. R. Humphrey
4. Neal M. Ashkanasy
5. Wilmar B. Schaufeli
6. Y. Lee
7. Despoina Xanthopoulou
8. Osman M. Karatepe

In Sociology and Political Science

1. Alicia A. Grandey
2. Hongbiao Yin
3. Y. Lee
4. Arnold B. Bakker
5. R. Humphrey
6. Neal M. Ashkanasy
7. Allison S. Gabriel
8. Ute R. Hülsheger

Citations in the corpus

• Current Emotion Research in Organizational Behavior (2011, background): “Diefendorff, Croyle, and Gosserand (2005) developed items to measure the expression of naturally felt emotions, and they found that their items factored appropriately.”
• A predictive study of emotional labor and turnover (2009, methodology): “Deep acting was measured with the four-item scale reported in Diefendorff et al. (2005).”
• Emotional labour in service work: Psychological flexibility and emotion regulation (2012, background): “At the same time, there is scant empirical work on modes of EL that do not entail active emotion regulation and the energy and attention involved therein (Diefendorff et al., 2005; Larsen and Prizmic, 2004).”
• Leading with emotional labor (2008, background): “Diefendorff et al. (2005) demonstrated that the expression of naturally felt emotions is an effective form of emotional labor.”
• Effects of Teacher Personalities on Emotional Exhaustion: Mediating Role of Emotional Labor (2013, methodology): “Emotional Labor Scale: Emotional labor was measured with the 14 item emotional labor strategies developed by Diefendorff, Croyle, and Gosserand (2005).”
• Emotional Labor Strategies, Emotional Exhaustion, and Turnover Intention: An Empirical Study of Chinese Hotel Employees (2012, methodology): “Emotional labor strategies were measured using a 12-item scale based on research by Grandey (2003), Kruml & Geddes (2000), and Diefendorff et al. (2005).”
• Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance (2006, background): “An item from the scale for example was, ‘I put on an act to deal with customers in an appropriate way’ (Diefendorff et al. 2005).”