Do psychological capital and work engagement foster frontline employees’ satisfaction?: A study in the hotel industry

By Osman M. Karatepe, Georgiana Karadaş. 2015

283 citations recorded by the source corpus.

Subfields: Applied Psychology, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/b000efdfb11f844370b646b5279ba97bed03c8a8

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Applied Psychology

1. Gaurav Joshi
2. Anastasia Ozturk
3. Deepti Pathak
4. M. Bouzari
5. R. Rodrigues
6. J. Busser
7. J. Lamelas
8. Eva Martínez

In Organizational Behavior and Human Resource Management

1. Anastasia Ozturk
2. Osman M. Karatepe
3. Chi-Min Wu
4. Tso-Jen Chen
5. Heerae Kang
6. J. Busser
7. Isabel Buil
8. Jorge Matute

In Social Psychology

1. J. Busser
2. Heerae Kang
3. Eva Martínez
4. Isabel Buil
5. Jorge Matute
6. Aristides I. Ferreira
7. Luis F. Martinez
8. R. Rodrigues

Citations in the corpus

• Impact of psychological capital and life satisfaction on organizational resilience during COVID-19: Indian tourism insights (2020, result): “Our results suggest that resilience is one of the best indicators of life satisfaction (Fang et al., 2020; Karatepe & Karadas, 2015).”
• Test of a mediation model of psychological capital among hotel salespeople (2017, background): “Karatepe and Karadas (2015) reported that the indicators of PsyCap jointly exerted positive impacts on hotel employees’ work and nonwork satisfaction outcomes only via work engagement.”
• Frontline hotel employees’ psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance (2018, background): “Consistent with COR theory (e.g., Hobfoll, 1989; Karatepe & Karadas, 2015), the presence of a supportive environment coupled with personal resources gives rise to a resource caravan.”
• Collective psychological capital: Linking shared leadership, organizational commitment, and creativity (2018, background): “We knew that frontline employees with higher level of PsyCap can enhance their work engagement (Karatepe and Karadas, 2015).”
• Impact of service climate and psychological capital on employee engagement: The role of organizational hierarchy (2018, background): “The hospitality literature has focused on (1) what employees bring to organizations such as personality (Kim et al., 2009), psychological capital (Karatepe and Karadas, 2015; Paek et al., 2015), and a generational perspective (Park and Gursoy, 2012), (2) what organizations offer employees,…”
• The structural relationship between TQM, employee satisfaction and hotel performance (2017, background): “In this context, front-line employees are expected to deliver high-quality service to the customer (Karatepe and Karadas, 2015; Lee et al., 2015; Lin et al., 2015; Lee, 2016; Jha et al., 2017) and handle customer complaints and requests effectively (Karatepe and Vatankhah, 2015; Karatepe, 2015;…”
• Transformational leadership and employee performance: The role of identification, engagement and proactive personality (2019, background): “Work engagement has received increasing research interest in recent decades and it remains an extremely relevant and contemporary topic (Karatepe and Karadas, 2015).”