Impact of service climate and psychological capital on employee engagement: The role of organizational hierarchy
By Heerae Kang, J. Busser. International Journal of Hospitality Management, 2018
134 citations recorded by the source corpus.
Abstract Despite the important role of employee engagement, research on the psychological factors affecting employee engagement is scarce. Furthermore, engagement research has focused on frontline employees, overlooking management employees. This study tested a conceptual model of the interrelationships among service climate, psychological capital, employee engagement, and turnover intention and explored the mediating effects of employee engagement. Structural equation modeling was used to examine the hypothesized relationships and an invariance test was employed to determine the effect of organizational hierarchy with a sample of hospitality frontline and management employees. Psychological capital and service climate were critical to elevating employee engagement and showed a stronger impact for managers’ engagement than frontline employees’ engagement. Furthermore, employee engagement was a critical mediator. The study fills important gaps in the hospitality literature and extends social exchange theory by showing reciprocal relationship differences between frontline employees and managers through an examination of organizational hierarchy.
Subfields: Artificial Intelligence, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/1d4a3b43ba0e8a05665a1254297cb9759bbd9555
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In Artificial Intelligence
In Organizational Behavior and Human Resource Management
- Anastasia Ozturk
- Osman M. Karatepe
- A. Grobelna
- Olusegun A. Olugbade
- Xinyuan Zhao
- Junghoon Lee
- C. Ok
- Heerae Kang
Citations in the corpus
- Do hotel employees really care for corporate social responsibility (CSR): a happiness approach to employee innovativeness (2021, background): “Trends reveal that workplace conditions and interactions can transform employees’ thinking, work engagement, meaningfulness, and higher-level satisfaction (Kang & Busser, 2018; Nazir & Islam, 2020).”
- Frontline hotel employees’ psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance (2018, result): “For example, the findings of several studies revealed that employee engagement mediated the effect of PsyCap on the propensity to quit (Kang & Busser, 2018), employee satisfaction (Karatepe & Karadas, 2015), and organizational commitment (Paek et al., 2015).”