From Insult to Injury: Explaining the Impact of Incivility

By B. Caza, Lilia M. Cortina. 2007

234 citations recorded by the source corpus.

Previous research has demonstrated that violence, harassment, and discrimination have negative consequences for individual well-being. However, this literature has focused less on subtle forms of mistreatment, such as incivility. The current study addresses this gap by developing and testing a conceptual model of incivility, as experienced in institutions of higher education. A survey of 1,043 university students revealed that over 75% had experienced uncivil behavior from other members of their institution in the prior year. Structural equation analyses suggest that these incivility targets endured psychological distress, dissatisfaction with and disengagement from their institution, and performance decline. We also identified perceptions of injustice and ostracism as key mediators in this process, which operated somewhat differently depending on the formal institutional status of the incivility instigator. Implications for theory and research are discussed.

Subfields: Gender Studies, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/3cd02799001393161d77b7b06ea9dc22ecdc16ba

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Citations in the corpus

Discrimination and Mental Health Among Sexual Minority College Students: The Type and Form of Discrimination Does Matter (2014, result): “Similar results have been found among college students (Caza & Cortina, 2007).”
You cannot leave it at the office: Spillover and crossover of coworker incivility (2012, background): “In a study of university students, research found that incivility targets often feel ostracized, which leads to psychological distress and poor academic engagement and performance (Caza & Cortina, 2007).”
Emotional regulation as a mediator between interpersonal mistreatment and distress (2013, background): “A number of studies have argued that one reason for differential relationships between mistreatment and outcomes across sources stems from position power (eg, Caza & Cortina, 2007 ; Hershcovis & Barling, 2010 ).”
Episodes of incivility between subordinates and supervisors: Examining the role of self‐control and time with an interaction‐record diary study. (2015, background): “First, incivility breaks the norm of mutual respect and, hence, evokes feelings of injustice in the target (Caza & Cortina, 2008).”
The emotional aftermath of incivility: anger, guilt, and the role of organizational commitment (2016, background): “Incivility can foster similar perceptions of social exclusion (Caza & Cortina, 2007), and its ambiguous nature may lead targets to question causes of the maltreatment.”
Observing Incivility toward Coworkers and Negative Emotions: Do Gender of the Target and Observer Matter? (2012, methodology): “For example, Cortina (2008) found that 71–79% of U.”
Workplace empowerment, incivility, and burnout: impact on staff nurse recruitment and retention outcomes. (2009, methodology): “Following suggestions from Caza and Cortina (2007), we asked for specific ratings for encounters with coworkers to pro-”
Researching Rudeness: The Past, Present, and Future of the Science of Incivility (2017, background): “Notably, a large majority of these studies utilized the Workplace Incivility Scale (WIS; Cortina et al., 2001) or some adaptation of it (e.g., Blau & Andersson, 2005; Caza & Cortina, 2007; Cortina, KabatFarr, Leskinen, Huerta, & Magley, 2013; Matthews & Ritter, 2016).”
When Does Ethical Leadership Affect Workplace Incivility?: The Moderating Role of Follower Personality (2014, background): “…possess features that contribute to workplace incivility in other professional contexts (e.g., organizational pressures, technological changes, inferior leadership, norms for mutual respect; see Caza & Cortina, 2007; Marchiondo, Marchiondo, & Lasiter, 2010; Pearson, Andersson, & Porath, 2005).”
Lack of reciprocity, narcissism, anger, and instigated workplace incivility: A moderated mediation model (2013, background): “It is quite prevalent (eg, Caza & Cortina, 2007 ; Cortina et al, 2001 ), and although it is less intense than aggression, it is harmful for employees and organizations.”
The Relationship of Coworker Incivility to Job Performance and the Moderating Role of Self-Efficacy and Compassion at Work: The Job Demands-Resources (JD-R) Approach (2017, background): “This finding adds to a growing body of research that focuses on revealing the psychological mechanisms underlying workplace incivility (Caza and Cortina 2007; Miner-Rubino and Reed 2010; Sakurai and Jex 2012).”
Workplace incivility: A review of the literature and agenda for future research (2016, background): “Using a student sample in an educational setting, Barker Caza and Cortina (2007) separated out the effects of experienced lateral incivility (by a fellow student) and top-down incivility (by a faculty, staff, or administration member) and found that top-down incivility has a stronger impact on…”