Workplace incivility: A review of the literature and agenda for future research

By Pauline Schilpzand, I. D. Pater, A. Erez. 2016

820 citations recorded by the source corpus.

Subfields: Political Science and International Relations, Radiological and Ultrasound Technology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/fd012640ed953573466588c443c07b566ffd97b0

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Political Science and International Relations

1. Paul E. Spector

In Radiological and Ultrasound Technology

1. Vui-Yee Koon
2. Dana Kabat-Farr
3. Lilia M. Cortina
4. Pui-Yi Pun
5. Zhiqing E. Zhou
6. Paul E. Spector
7. V. Magley
8. Laurenz L. Meier

In Sociology and Political Science

1. Laurenz L. Meier
2. Dana Kabat-Farr
3. Lilia M. Cortina
4. V. Magley
5. Zhiqing E. Zhou
6. Vui-Yee Koon
7. Pui-Yi Pun
8. K. Nelson

Citations in the corpus

• The Mediating Role of Emotional Exhaustion and Job Satisfaction on the Relationship Between Job Demands and Instigated Workplace Incivility (2018, background): “According to Schilpzand et al. (2014), the number of studies concerning the instigation of workplace incivility is relatively smaller compared with the number of studies concerning employees’ experience of workplace incivility.”
• The spillover effects of coworker, supervisor, and outsider workplace incivility on work‐to‐family conflict: A weekly diary design (2019, background): “Thus, we contribute to the theoretical understanding of the much‐ needed examination of boundary conditions of the effect of workplace incivility (Sakurai & Jex, 2012; Schilpzand et al., 2016).”
• Researching Rudeness: The Past, Present, and Future of the Science of Incivility (2017, background): “Recent work has started filling these gaps, including workplace incivility experiments (e.g., Foulk et al., 2016; Giumetti et al., 2013; Hershcovis & Reich, 2013; Porath & Erez, 2007, 2009; Reich & Hershcovis, 2015; Schilpzand et al., 2016) and daily diary survey designs (e.”
• Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry (2017, background): “Literature identifie three types of incivility: experienced, witnessed, or instigated (Schilpzand et al., 2016).”
• Leader Mindfulness and Employee Performance: A Sequential Mediation Model of LMX Quality, Interpersonal Justice, and Employee Stress (2018, neutral): “Research on workplace incivility (e.g., Pearson et al. 2000; Schilpzand et al. 2016) helps to further understand the potential relation between mindfulness and interpersonal justice.”
• Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style (2020, methodology): “, 2016; Karatepe, 2011), research on other managerial actions, such as leadership style or interaction approach, that may mitigate the consequences of different forms of customer incivility on FLEs, is lacking (Schilpzand et al., 2016; Cortina et al., 2017; Zhu et al., 2019).”