E. Gummesson

Organizational Behavior and Human Resource Management · 2002–2012

A researcher in the Science corpus: 10 papers; trusts 9 researchers and is trusted by 18 researchers here, as inferred from the citation graph.

Subfields

Whom E. Gummesson trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Stephen Louis Vargo
  2. T. Kuhn
  3. Paul P. Maglio
  4. Robert F. Lusch
  5. C. Lovelock
  6. David Hawkins
  7. P. Bazeley
  8. Jim Spohrer
  9. Denish Shah
  10. C. Grönroos

Who trusts E. Gummesson overall

  1. Hongmei Zhang
  2. C. Grönroos
  3. Stephen Louis Vargo
  4. Ruth Stock
  5. Tiia Vissak
  6. Shu-Ching Chen
  7. C. Lovelock
  8. Carolin Plewa
  9. S. Gordon
  10. Martin Voss

Papers from E. Gummesson's perspective

Ordered by how strongly the researchers E. Gummesson trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Fundamentals of service science
  2. The Service-dominant Logic of Marketing: Dialog, Debate, and Directions
  3. On a Theory of Markets and Marketing: From Positively Normative to Normatively Positive
  4. Whither Services Marketing?
  5. Exit Services Marketing – Enter Service Marketing
  6. Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both?
  7. From goods to service(s): Divergences and convergences of logics
  8. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  9. Understanding Service Convenience
  10. Service-dominant logic: continuing the evolution

Their papers