Fundamentals of service science

By Paul P. Maglio, Jim Spohrer. 2008

1,383 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/ccc5bcf74314f1c3860d0f4222120e70bd3e4485

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Citations in the corpus

Value co-creation: concept and measurement (2014, background): “Sharing information from the repositories of accumulated previous learning, ideas, creativity, and real-life situations and roles between the firm and the consumer builds competence in the process and cocreates value (Maglio and Spohrer 2008).”
The co-creative practice of forming a value proposition (2012, background): “…as a systems- and stakeholder-unifying process (Frow & Payne, 2011; Lusch & Webster, 2011) and is covered in the literature on service systems (Maglio & Spohrer, 2008; Vargo, Maglio, & Akaka, 2008), service ecosystems (Vargo, 2009), stakeholder networks (Bhattacharya & Korschun, 2008), and…”
The evolution of service innovation research: a critical review and synthesis (2014, background): “…strategy and service innovation, innovation systems, and research policy also arose, as did the concept of business model innovation (Amara et al., 2009; den Hertog et al., 2010; Francis & Bessant, 2005; Maglio & Spohrer, 2008; Rubalcaba et al., 2010b; Toivonen & Tuominen, 2009; Yang, 2007).”
Value co-creation and university teaching quality Consequences for the European Higher Education Area (EHEA) (2012, background): “S-D logic (Vargo and Lusch, 2004), the many-to-many network approach to marketing (Gummesson, 2006), and service science as the study of the functionally of service systems (Maglio and Spohrer, 2008) provide universities with useful tools and insights that enable effective implementation of Bologna ”
Distributed Tuning of Boundary Resources: The Case of Apple's iOS Service System (2015, background): “A service system is an interactive configuration of various resources and their mutual exchange to facilitate value cocreation that is institutionalized and regulated through institutional logics and standards (Maglio and Spohrer 2008; Vargo and Lusch 2011; Vargo et al. 2008).”
Co-creating services—conceptual clarification, forms and outcomes (2018, background): “…interrelation between co-creation and other terms, such as co-design and co-production (Chathoth et al., 2013; Lusch and Vargo, 2006; O’Hern and Rindfleisch, 2010) and the embeddedness of co-creation in social service systems (Edvardsson et al., 2011; Maglio and Spohrer, 2008; Vargo et al., 2008).”
Co‐creating value innovation through resource integration (2010, background): “According to this concept, the actors in the market are seen as service systems and are posited as resource facilitators and integrators who are connected to each other via value propositions and value-creating processes (Maglio and Spohrer, 2008).”
Value co-creation and purchase intention in social network sites: The role of electronic Word-of-Mouth and trust - A theoretical analysis (2014, background): “It is a new research topic in IS (Gnyawali et al., 2010), marketing (Vargo, Maglio, & Akaka, 2008), and service science and innovation management (Kohler, Fueller, Stieger, & Matzler, 2011; Maglio & Spohrer, 2008; Perks, Gruber, & Edvardsson, 2012; Wu & Wu, 2011).”