Shu-Ching Chen

Organizational Behavior and Human Resource Management · 2015

A researcher in the Science corpus: 1 paper; trusts 3 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Shu-Ching Chen trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. E. Gummesson
  2. A. Parasuraman
  3. W. Reinartz
  4. James Anderson
  5. C. K. Yim
  6. Arne Floh

Papers from Shu-Ching Chen's perspective

Ordered by how strongly the researchers Shu-Ching Chen trusts endorse each paper. Same corpus, a different order for every researcher.

  1. The impact of technology on the quality-value-loyalty chain: A research agenda
  2. The mismanagement of customer loyalty. (Harvard Business Review)
  3. Customer segmentation using unobserved heterogeneity in the perceived value - loyalty-intentions link
  4. Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services
  5. Customer value propositions in business markets. (Harvard Business Review)
  6. Customer centricity: reality or a wild goose chase?
  7. Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both?
  8. Understanding Service Convenience
  9. The Role of Relational Information Processes and Technology Use in Customer Relationship Management
  10. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology

Their papers