Understanding Service Convenience

By L. Berry, Kathleen Seiders, Dhruv Grewal. 2002

1,584 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/04124fd45038b1dea4ae572da8e8854907101bfc

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. K. Wittkowski
2. James Y. L. Thong
3. V. Venkatesh
4. Sabine Moeller
5. Susan A. Brown
6. Dhruv Grewal
7. Loet Leydesdorff
8. Ismael Rafols

In Organizational Behavior and Human Resource Management

1. James Y. L. Thong
2. Keng-Boon Ooi
3. Garry Wei-Han Tan
4. Susan A. Brown
5. V. Venkatesh
6. K. Wittkowski
7. Frank K. Y. Chan
8. Kar Yan Tam

Citations in the corpus

• Global Customer Engagement (2018, background): “The concept of convenience is linked to the nonmonetary cost issue associated with the purchase and use of the product (Berry, Seiders, and Grewal 2002).”
• The effects of convenience and speed in m-payment (2015, background): “of service convenience was developed by Berry et al. (2002). The authors proposed five types of convenience which consists of decision, access, transaction, benefit, and post-benefit. Acknowledging that the users’ choice of mobile-commerce has often linked with the convenience it offers (Kim et al.,”
• Relationship between Convenience, Perceived Value, and Repurchase Intention in Online Shopping in Vietnam (2018, background): “[12], nonmonetary costs, including time and effort, are central to the concept of convenience.”
• Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons (2005, background): “People in developed economies characterize time as a limited and scarce resource; the term saving time in fact implies reallocating time across activities to achieve greater efficiency ( Berry et al. , 2002”
• The future of in-store technology (2019, background): “There are five distinct dimensions of service convenience: decision, access, transaction, benefit, and post-benefit (Berry et al. 2002).”
• Emotional timescapes: the temporal perspective and consumption emotions in services (2015, background): “Time is considered to have value as it is a finite resource and exists in limited quantities (Berry et al., 2002; Jacoby et al.,1976).”
• Whither Services Marketing? (2004, background): “Berry, Seiders, and Grewal (2002) cite the importance for firms of understanding consumers’ perceived expenditures of time in order to create transaction convenience.”
• A Cross-National and Cross-Cultural Approach to Global Market Segmentation: An Application Using Consumers’ Perceived Service Quality (2010, background): “They value autonomy and a strong work ethic and believe that “time is money” (i.e., a scarce resource); therefore, “saving time” means reallocating time across activities to achieve greater efficiency (Berry, Seiders, and Grewal 2002; Markus and Kitayama 1991).”