Service-dominant logic: continuing the evolution

By Stephen Louis Vargo, Robert F. Lusch. 2008

7,597 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/02beb87623eaa4d0476a814788fe2ab3847f9dbd

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Citations in the corpus

A holistic market conceptualization (2015, background): “…Argentina e-mail: jpels@utdt.edu K. Storbacka University of Auckland Business School, Private Bag 92019, Auckland, New Zealand e-mail: k.storbacka@auckland.ac.nz selling a product) at the expense of use value (i.e., the value created during the usage of the product) (Vargo and Lusch 2004, 2008).”
Searching for Relationship Value in Business Markets: Are We Missing Something? (2010, neutral): “More recently, instead, Vargo and Lusch (2008) affirm, “value is always uniquely and phenomenologically determined by the beneficiary” and is therefore “idiosyncratic, experiential, contextual, and meaning laden”.”
Gaining Customer Experience Insights That Matter (2018, background): “Resources are defined as core competencies, the fundamental knowledge, systems, functions and skills of an entity (Macdonald, Kleinaltenkamp and Wilson 2016; Vargo and Lusch 2008; McColl-Kennedy et al. 2012; McColl-Kennedy et al. 2017; Villarroel Ordenes et al. 2014).”
Servitisation and value co-production in the UK music industry: An empirical study of Consumer Attitudes (2012, background): “Products and services become resources or enablers for the customer’s value coproduction and the locus of value creation moves from the manufacturing company to a collaborative process of coproduction such that value is co-created with the customer (Vargo and Lusch, 2008; Ordanini and Pasini, 2008).”
Service Innovation in the Digital Age: Key Contributions and Future Directions (2015, methodology): “The resources used in this service provision are created through the integration of existing resources (Vargo and Lusch 2008a, 2008b; see also Normann 2001), typically acquired through service exchange.”
Serious games and the gamification of tourism (2017, background): “Vargo & Lusch (2008) introduce the customer’s role in value co-creation.”