Service climate and organizational commitment: The importance of customer linkages

By Michèle Paulin, R. Ferguson, Jasmin Bergeron. 2006

234 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a78d6a1948b8ec8de39cae600067bc8af4b08dc9

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In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Customer sociability and the total service experience (2010, background): “Affective commitment of hospital employees is related to positive patient-oriented behaviors (Paulin et al., 2006).”
Employees' awareness of their impact on corporate reputation (2011, background): “employees (Paulin et al., 2006), thereby exhibiting a form of OCB.”
The influence of corporate social responsibility on employee satisfaction (2016, background): “…employees and shareholders in a balanced way Aguilera et al. (2007) This company delivers to its customers what it promises with high quality Paulin et al. (2006) People of any age, race, colour and sexual orientation are treated with the same fairness and respect in this company Aguilera…”
The Effects of Perceived Management Concern for Frontline Employees and Customers on Turnover Intentions (2007, background): “Paulin et al. (2006) add that job satisfaction is more volatile and can be easily affected by “transitory events” in the work environment, although such events may not cause changes in employees’ affective organizational commitment.”
The relationship between organizational commitment and contextual performance among private club leaders (2009, background): “All rights reserved. doi:10.1016/j.ijhm.2008.03.001 performance (Brewer, 1996; Chen and Francesco, 2003; Chen et al., 2002; Cohen, 2006; Gautam et al., 2005; Paulin et al., 2006; Preston and Brown, 2004; Shaw et al., 2003; Sinclair et al., 2005; Williams and Anderson, 1991).”
The impact of internal marketing on commercial banks' market orientation (2011, background): “Also, Voola et al. (2003) mentioned that a number of variables could likely moderate the internal marketing-market orientation relationship.”