The Effects of Perceived Management Concern for Frontline Employees and Customers on Turnover Intentions
By A. Alexandrov, Emin Babakus, Ugur Yavas. 2007
209 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/86e726b3a966762cc501c33b7a816ceb137b9602
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Organizational Behavior and Human Resource Management
- Osman M. Karatepe
- Terje Slåtten
- Emin Babakus
- Ugur Yavas
- A. Grobelna
- Ronate Ndiangang Ngeche
- Andries de Grip
- F. Koster
Citations in the corpus
- Relationships between organizational support, customer orientation, and work outcomes (2010, background): “gender-specific) approach is warranted in managing frontline employees ( Alexandrov et al. , 2007”
- Does perceived support in employee development affect personnel turnover? (2011, methodology): “We measured general job satisfaction, as well as satisfaction with various aspects of the job as suggested in the literature, including the satisfaction of employees with job security, pay, work atmosphere, supervision and career perspectives (Alexandrov et al., 2007; Hackman and Oldham, 1975).”
- Service quality and turnover intentions as perceived by employees (2011, background): “Such costs could include additional staffing or overtime payments to alleviate shortages, and the replacement of an experienced employee with an inexperienced new one ( Alexandrov et al. , 2007”
- Do job resources moderate the effect of emotional dissonance on burnout (2011, background): “or voice-to-voice contact with customers for delivery of superior service quality for survival and success (Alexandrov et al., 2007; Clark et al., 2009).”
- Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation (2010, result): “Possible psychological climate and management style variances emanating from the size of a branch may have confounded the results (cf, Alexandrov, Babakus, & Yavas, 2007 ).”
- Effects of Individual and Organizational Factors on Job Satisfaction and Intent to Stay in the Hotel and Restaurant Industry (2010, background): “Job satisfaction also heavily influences turnover intention which represents a reliable indicator of actual voluntary turnover (Alexandrov et al, 2007; Allen, Shore, & Griffeth, 2003).”