Relation of employee and manager emotional intelligence to job satisfaction and performance

By Thomas Sy, Susanna Tram, L. O’Hara. 2006

849 citations recorded by the source corpus.

Subfields: Clinical Psychology, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/8e139062ec96d19459d471f85537db3e48460e1d

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In Clinical Psychology

In Organizational Behavior and Human Resource Management

In Social Psychology

Citations in the corpus

A meta‐analysis of emotional intelligence and work attitudes (2017, background): “Empirical findings support links between EI and overall job satisfaction (Kafetsios & Zampetakis, 2008; Sy et al., 2006;Wong& Law, 2002) and between EI and organizational commitment and turnover intentions (Jordan & Troth, 2011).”
Hospitality service employees’ coping styles: The role of emotional intelligence, two basic personality traits, and socio-demographic factors (2011, background): “…to his/her job performance, job satisfaction, and organizational citizenship behaviors (Day and Carroll, 2004; Higgs, 2004; Lopes et al., 2006; Sy et al., 2006; Wong and Law, 2002) and that leader EI contributes to the financial performance of the company (Boyatzis, 2006) and followers’…”
The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction (2016, background): “At the same time, Sy et al. (2006) studied the relation among 187 employees from food industry and found that employees’ EI was positively associated with JS and performance.”
Manager emotional intelligence and project success: The mediating role of job satisfaction and trust (2016, background): “Positive emotions, in general, are seen to have a positive effect and to enable employees to perform better at work (Mayer et al., 2008; Sy et al., 2006; Wong and Law, 2002), while negative emotions such as frustration, irritation, and anger can reduce enthusiasm which can contribute to a decrease i”
Perceived organizational politics, emotional intelligence and work outcomes: Empirical exploration of direct and indirect effects (2014, background): “…transformational leadership, conflict resolution, success in job interviews, job performance, perceived organizational justice, and job satisfaction (Day and Carroll, 2004; Joseph and Newman, 2010; Mayer et al., 2008; Meisler, 2012a; O’Boyle et al., 2011; Sy et al., 2006; Wong and Law, 2002).”
Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport (2013, methodology): “, 2011), job satisfaction (Sy et al., 2006), job performance (Joseph and Newman, 2010), and sales (Kidwell et al.”
Developing and measuring the emotional intelligence of leaders (2008, background): “), and the link between EI and job satisfaction ( Sy et al. , 2006”
Leader emotional intelligence and subordinate job satisfaction:a meta-analysis of main, mediator, and moderator effects (2016, positive): “Recent empirical evidence did show that EI predicts job satisfaction above and beyond Big Five personality factors (Sy et al., 2006).”