Hospitality service employees’ coping styles: The role of emotional intelligence, two basic personality traits, and socio-demographic factors
By Hyun Jeong Kim, Jerome Agrusa. 2011
105 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Social Psychology
View Paper: https://www.semanticscholar.org/paper/0804dc6ca946d69186b41059f30c301f20dcf86a
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Organizational Behavior and Human Resource Management
- Joung-Man Kim
- Joanne Yoo
- Gyehee Lee
- T. Kim
- L. Altınay
- Mahlagha Darvishmotevali
- Glauco De Vita
- Osman M. Karatepe
In Social Psychology
- Joung-Man Kim
- Joanne Yoo
- Gyehee Lee
- T. Kim
- L. Altınay
- Mahlagha Darvishmotevali
- Glauco De Vita
- Osman M. Karatepe
Citations in the corpus
- Emotional intelligence and creative performance: Looking through the lens of environmental uncertainty and cultural intelligence (2018, background): “Likewise, Kim and Agrusa (2011) studied the relationship between employees’ coping strategies and individual features such as emotional intelligence.”
- Emotional intelligence and emotional labor acting strategies among frontline hotel employees (2012, background): “Recently, a handful studies examined EI in the context of hospitality businesses (e.g. Cha et al., 2009; Cichy et al., 2007; Kim and Agrusa, 2011; Langhorn, 2004; Magnini et al., 2011).”