Burnout, engagement, coping and general health of service employees in the hospitality industry

By Jaco Pienaar, S. Willemse. 2008

237 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/29c90f532e8d890e5c6b947b3322e80428258e55

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In General Health Professions

In Organizational Behavior and Human Resource Management

Citations in the corpus

The impact of coping strategies on occupational stress and turnover intentions among hotel employees (2018, background): “Impact of coping strategies on turnover intentions through occupation stress The literature generally supports the idea that applying coping strategies can alleviate job stress and burnout (Fogarty, Machin, Albion, Sutherland, Lalor, and Revitt, 1999; Pienaar and Willemse, 2008; Roth and Cohen, 1986”
Perceptions of organizational politics and hotel employee outcomes: The mediating role of work engagement (2013, background): “First, there is a dearth of empirical research regarding the antecedents and consequences of work engagement (Karatepe, 2011; Karatepe and Olugbade, 2009; Kim et al., 2009; Pienaar and Willemse, 2008).”
Effect of job insecurity on frontline employee’s performance: Looking through the lens of psychological strains and leverages (2017, background): “The condition and characteristics of work environment in this industry are considered as factors to create emotional exhaustion among employees (Babakus et al., 2008; Pienaar & Willemse, 2008; Karatepe & Aleshinloye, 2009; O‟Neill & Xiao, 2010; Kim, Shin, & Umbreit, 2007; Karatepe & Uludag, 2007).”
How to fuel employees’ prosocial behavior in the hotel service encounter (2020, background): “Hospitality employees often face the challenge of emotional exhaustion and burnout due to constant interactions with demanding and difficult customers (Pienaar and Willemse, 2008).”
Leadership Styles and Burnout: is there an association? (2010, background): “To our knowledge there has been a dearth of research investigating leadership styles and their association to burnout’s impacts on the leader, particularly, within the hospitality industry (Pienaar and Willemse, 2008).”
Impact of Job Burnout on Satisfaction and Turnover Intention (2016, background): “…such as teachers, nurses, social workers, and health care professionals who have been reported to exhibit high job burnout rates (e.g., Acker, 1999; Martin & Schinke, 1998), hospitality workers also tend to exhibit signs of high burnout rates (Buick & Thomas, 2001; Pienaar & Willemse, 2008).”
Hospitality service employees’ coping styles: The role of emotional intelligence, two basic personality traits, and socio-demographic factors (2011, background): “Several recent studies also note the high level of stress for hospitality employees in the other parts of the world due to frequent face-to-face customer contacts and long working hours (Faulkner and Patiar, 1997; Murray-Gibbons and Gibbons, 2007; Pienaar and Willemse, 2008).”
Benevolent leadership and psychological well-being (2016, background): “The prevalence of psychological well-being (PWB) in the hospitality industry is increasing (Pienaar and Willemse, 2008).”
The effects of job and personal resources on hotel employees’ work engagement (2009, background): “First, empirical evidence in the research stream of work engagement in the tourism and hospitality literature is meager (Kim et al., 2009; Pienaar and Willemse, 2008).”