K. Schoefer

Organizational Behavior and Human Resource Management · 2005–2016

A researcher in the Science corpus: 5 papers; trusts 26 researchers and is trusted by 18 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 51 citations into it; #1,466 of 8,741 by trust here, #2,265 by citations
• Sociology and Political Science — 48 citations into it; #3,660 of 22,756 by trust here, #5,006 by citations
• Information Systems and Management — 27 citations into it
• Marketing — 26 citations into it; #5,125 of 6,289 by trust here, #4,364 by citations
• Social Psychology — 14 citations into it; #3,915 of 15,694 by trust here, #7,393 by citations
• Management Science and Operations Research — 5 citations into it

Whom K. Schoefer trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. James G. Maxham
2. J. Chébat
3. Moshe Davidow
4. B. Sparks
5. Janet R. Mccoll-Kennedy
6. Anna S. Mattila
7. L. Clark
8. John R. Rossiter
9. F.J.M. Laros
10. Shankar Ganesan

Who trusts K. Schoefer overall

1. Sameer Hosany
2. B. Wen
3. Sheila Malone
4. Concepción Varela-Neira
5. Lujun Su
6. Katharina Petra Zeugner Roth
7. Ying-Feng Kuo
8. L. J. Harrison‐Walker
9. Adamantios Diamantopoulos
10. Rodolfo Vazquez-Casielles

Papers from K. Schoefer's perspective

Ordered by how strongly the researchers K. Schoefer trusts endorse each paper. Same corpus, a different order for every researcher.

1. Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
2. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
3. An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors
4. Justice perceptions of complaint-handling: a cross-cultural comparison between PRC and Canadian customers
5. An Updated and Streamlined Technology Readiness Index
6. The C-OAR-SE procedure for scale development in marketing
7. Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
8. Organizational Responses to Customer Complaints: What Works and What Doesn’t
9. Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting
10. The NPV of bad news

Their papers

• The impact of perceived justice on consumers' emotional responses to service complaint experiences (2005) — 376 citations
• The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters (2008) — 132 citations
• The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses (2008) — 205 citations
• Factors Influencing the Acceptance of Self-Service Technologies (2016) — 214 citations
• Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale (2008) — 90 citations