Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies

By M. Meuter, Mary Jo Bitner, Amy L. Ostrom, Stephen W. Brown. 2005

1,753 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/b94bc45b6406c664fa765143cbb362c1bbdc7011

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Citations in the corpus

Trying to prosume: toward a theory of consumers as co-creators of value (2008, background): “Second, higher education fueled changes in advancing technology (e.g., self-service technologies: Curran et al. 2003; Meuter et al. 2005 ) that allow and sometimes require”
Where To Go From Here? Thoughts on Future Directions for Research on Individual-Level Technology Adoption with a Focus on Decision Making (2006, background): “An excellent example of recent work along these lines is Meuter et al. (2005).”
The impact of basic human needs on the use of retailing self-service technologies: A study of self-determination theory (2013, background): “Customers must know what is expected of them and must be motivated and able to use SSTs to successfully coproduce a service/product (Dellande et al., 2004; Meuter et al., 2005).”
Self-efficacy as an antecedent of cognition and affect in technology acceptance (2014, background): “1 Theory of self-efficacy The theory of self-efficacy is nearly 30 years old and has been applied across multiple disciplines such as psychology (Bandura, 1977; Ajzen, 2002), organizational behavior (Gist and Mitchell, 1992), information systems (Compeau and Higgins, 1995) and consumer behavior (Ell”
Enabling Value Co-Creation in the Sharing Economy: The Case of Mobike (2017, methodology): “Cognition of duty [78] In my opinion, users have duty to provide assistance to the system.”
Generalizations on Consumer Innovation Adoption: A Meta-Analysis on Drivers of Intention and Behavior (2011, background): “Observability may help to show positive output that increases the adopter’s motivation to receive the innovation’s rewards (Meuter et al. 2005).”
The dark side of customer co-creation: exploring the consequences of failed co-created services (2015, background): “of this, functional attributes of TBSs, such as perceived ease of use or reliability, gain increased importance for preventing cocreation’s potential dark side (e.g., Dabholkar and Bagozzi 2002; Meuter et al. 2005).”