B. Wen

Organizational Behavior and Human Resource Management · with Chi · 2013

A researcher in the Science corpus: 1 paper; trusts 14 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom B. Wen trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Christopher J. Hopwood
  2. S. Jang
  3. K. Schoefer
  4. Kisang Ryu
  5. Lawrence R. James
  6. Anna S. Mattila
  7. Heesup Han
  8. Young Namkung
  9. C. Ennew
  10. Moshe Davidow

Papers from B. Wen's perspective

Ordered by how strongly the researchers B. Wen trusts endorse each paper. Same corpus, a different order for every researcher.

  1. The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments
  2. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
  3. The Bottom Line Impact of Organizational Responses to Customer Complaints
  4. Inequity In Social Exchange
  5. The role of preconsumption affect in postpurchase evaluation of services
  6. Can Mixed Emotions Peacefully Coexist
  7. Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry
  8. Customer complaints and organizational responses: the effects of complainants' perceptions of justice on satisfaction and loyalty
  9. How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
  10. Service provider responses to anxious and angry customers: different challenges, different payoffs

Their papers