Justice perceptions of complaint-handling: a cross-cultural comparison between PRC and Canadian customers
154 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/b14f1627218816ada6c7dc9c88929c9083aa6a29
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In Marketing
In Organizational Behavior and Human Resource Management
In Strategy and Management
Citations in the corpus
- The impact of perceived justice on consumers' emotional responses to service complaint experiences (2005, background): “The relevance of perceived justice in a cross-cultural context is demonstrated by Hui and Au (2001)”
- Employee Justice Across Cultures (2013, background): “…& Hofstede, 2005),1 which have formed the basis of many of the prevailing theories and taxonomies present in the cross-cultural literature (e.g., Giacobbe-Miller & Miller, 1995; House et al., 2004; Hui & Au, 2001; Lam, Schaubroeck, & Aryee, 2002; Schwartz, 2004, 2008; Triandis, 1994, 1995).”
- Consumer revenge behavior: A cross-cultural perspective (2009, background): “In this vein Hui and Au (2001) report that Chinese customers (allocentrics) perceive higher level of unfairness in complaint-handling process failure than do Canadians consumers (idiocentrics).”