Factors Influencing the Acceptance of Self-Service Technologies

By Markus Blut, Cheng Wang, K. Schoefer. 2016

214 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/159076d4dec1be9ee348e4a9b9a7a580aff1e4dd

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Janet R. Mccoll-Kennedy
2. Ruth N. Bolton
3. Lars Witell
4. Chiara Orsingher

In Organizational Behavior and Human Resource Management

1. Janet R. Mccoll-Kennedy
2. Ruth N. Bolton
3. Lars Witell
4. Chiara Orsingher
5. Anna S. Mattila
6. Bård Tronvoll
7. Peter C. Verhoef
8. Jochen Wirtz

In Sociology and Political Science

1. Janet R. Mccoll-Kennedy
2. Mohamed H. Zaki
3. Ruth N. Bolton
4. Lars Witell
5. Chiara Orsingher
6. Anna S. Mattila
7. Bård Tronvoll

Citations in the corpus

• Customer experience challenges: bringing together digital, physical and social realms (2018, background): “These theories identify determinants to the adoption of technology (Blut et al., 2016), including: ease of use, usefulness, subjective norm, external control, enjoyment, image, result demonstrability, selfefficacy, anxiety, computer playfulness, habit, experience, compatibility, trialability, risk, ”