Chiara Orsingher
Organizational Behavior and Human Resource Management · 2010–2018
A researcher in the Science corpus: 3 papers; trusts 7 researchers and is trusted by 1 researcher here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 48 citations into it; #8,419 of 8,741 by trust here, #4,602 by citations
- Marketing — 35 citations into it
- Sociology and Political Science — 34 citations into it
- Information Systems and Management — 13 citations into it
- Management Information Systems — 12 citations into it
- Statistics and Probability — 5 citations into it
Whom Chiara Orsingher trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- R. Rosenthal
- James G. Maxham
- Inge Geyskens
- Katja Gelbrich
- Tor Wallin Andreassen
- Bernd Stauß
- Sunmee Choi
- Moshe Davidow
- Maureen L. Ambrose
- R. Krishnan
Who trusts Chiara Orsingher overall
Papers from Chiara Orsingher's perspective
Ordered by how strongly the researchers Chiara Orsingher trusts endorse each paper. Same corpus, a different order for every researcher.
- The file drawer problem and tolerance for null results
- Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
- Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
- Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
- Attributional Thoughts about Consumer Behavior
- The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments
- The Internet-of-Things: Review and research directions
- Justice at the millennium: a meta-analytic review of 25 years of organizational justice research. (Journal of Applied Psychology)
- Health Care Customer Value Cocreation Practice Styles
- Customer-Employee Rapport in Service Relationships
Their papers
- A meta-analysis of satisfaction with complaint handling in services (2010) — 376 citations
- A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes (2014) — 256 citations
- Customer experience challenges: bringing together digital, physical and social realms (2018) — 630 citations