Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment

By Sandra Maria Correia Loureiro, Holger Roschk. 2014

151 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/bf796b55e979646ae136b2ccecdcf0e2584cc62b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. G. Varshneya
2. Aude Rychalski
3. Gopal Das
4. S. Hudson

In Organizational Behavior and Human Resource Management

1. G. Varshneya
2. Aude Rychalski
3. Gopal Das
4. S. Hudson

Citations in the corpus

• Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context (2017, background): “Some empirical studies attempting to find a link between delight and satisfaction in more utilitarian services such as online banking (Herington & Weaven, 2007) or e-retail (Loureiro & Roschk, 2014) or call-centers (Dixon et al., 2010), find”
• Consumer emotions: Determinants and outcomes in a shopping mall (2017, result): “In line with this school of thought, several other studies (e.g. Loureiro and Roschk, 2014; Garaus and Wagner, 2016; Kim et al., 2016a, 2016b) also applied this model to understand the in-store consumer behaviour.”