Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories

By J. Chébat, Richard Michon. 2003

798 citations recorded by the source corpus.

Subfields: Marketing, Sensory Systems, Social Psychology

View Paper: https://www.semanticscholar.org/paper/c8961cf09d4972ee601ccf9a1d7ea3f87f6f5445

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

In Sensory Systems

In Social Psychology

Citations in the corpus

Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention (2013, methodology): “This study proposed a causal relationship of cognition influencing emotion based on previous research that theoretically and empirically suggested the relationship (Arnold, 1960; Chebat and Michon, 2003; Lazarus, 1991). In line with the study of Chebat and Michon (2003) that found emotions follow co”
Current and potential methods for measuring emotion in tourism experiences: a review (2015, background): “Emotional data collected by self-report measures capture a consumer’s perception of their emotional response rather than the emotional response itself (Poels & Dewitte, Chebat and Michon (2003) P-A-D model from Mehrabian and Russel (1974) and Lazarus’ (1991) cognitive theory of emotions The cognitiv”
Pleasure, Arousal, Dominance: Mehrabian and Russell revisited (2014, methodology): “Whereas based on a critical review of the literature including findings from recent studies conducted in England and Venezuela Yani-de-Soriano and Foxall (2006) show that dominance is as legitimate an environmental descriptor as pleasure and arousal, in much research less attention is paid to domina”
Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2010, background): “Research suggests a direct link between physical environment and outcomes such as customer satisfaction (Chang, 2000; Chebat & Michon, 2003).”
Enhancing consumer empowerment (2006, positive): “The atmospheres of marketing environments such as shops (Dubé and Morin, 2001), malls (e.g. Chebat and Michon, 2003), banks (e.g. Thomke, 2003) and restaurants (e.g. Booms and Bitner, 1982) can be designed to function in a manner that leads to positive emotions, increased consumption and satisfied…”
In-store music and aroma influences on shopper behavior and satisfaction (2011, background): “The research literature shows thatmusic (Fulberg, 2003) and aroma (Gulas and Bloch, 1995; Chebat and Michon, 2003) have the ability to affect shoppers' emotional states.”