Employee Emotional Competence

By C. Delcourt, Dwayne D. Gremler, Allard C. R. van Riel, Marcel J. H. van Birgelen. 2016

90 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/e87d25a9a8a236c454b2ecce2f0447865a3d96e1

Citations in the corpus

• The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2018, unknown): “Static CE Dynamic CE Development of CE construct Holbrook and Hirschman (1982), Bitner (1990), Hui and Bateson (1991), Bitner (1992), Arnould and Price (1993), Pine and Gilmore (1998), Carù and Cova (2003), Vargo and Lusch (2004), Verhoef et al. (2009), Patrı́cio et al. (2011), Achrol and Kotler (2”