Service value revisited: Specifying a higher-order, formative measure

By David Martín Ruiz, Dwayne D. Gremler, Judith H. Washburn, Gabriel Cepeda Carrion. 2008

384 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/5f574b614c1f4236aaadfab17dadba006902ee23

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In Organizational Behavior and Human Resource Management

Citations in the corpus

The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination (2011, background): “…treating value as a higher order construct hides the differential behaviour of its respective dimensions (Gipp, Kalafatis, & Ledden, 2008; Ledden & Kalafatis 2010; Ledden et al., 2007; Lin et al., 2005; Pihlström & Brush, 2008; Pura, 2005; Ruiz et al., 2008; Whittaker, Ledden, & Kalafatis, 2007).”
Customer perceived value—Conceptualization and avenues for future research (2015, background): “, 2009) or formative (e.g. Carlos Fandos Roig, Sanchez Garcia, Angel Moliner Tena, & Llorens Monzonis, 2006; Lin et al., 2005; Ruiz et al., 2008) propositions, with some tendency towards the latter.”
Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers (2011, background): “Thus, perceived value model represents a new paradigm that creates and sustains a competitive advantage and requires a more comprehensive approach than a simple focus on service quality or customer satisfaction (Ruiz et al. 2008).”
The impact of financial services quality and fairness on customer satisfaction (2012, background): “These studies suggest that the perceptions of procedural fairness also enhance customer satisfaction (Seiders and Berry, 1998; Ruiz et al., 2008).”
Conceptualizing tourist satisfaction at the destination level (2009, result): “A number of studies in tourism research confirm a positive relationship between quality and satisfaction (e.g. Baker and Crompton, 2000; Murray and Howat, 2002; de Rojas and Camarero, 2008; Ruiz et al., 2009), and between perceived value and satisfaction (Moliner et al.”