Martin O'Neill
2000–2008
A researcher in the Science corpus: 5 papers; trusts 0 researchers and is trusted by 10 researchers here, as inferred from the citation graph.
Who trusts Martin O'Neill overall
- Y. “. Kim
- Hishamuddin Fitri Abu Hasan
- Ana Margarida Brochado
- Sitalakshmi Venkatraman
- Wei-Jaw Deng
- R. Voss
- Azleen Ilias
- Thorsten Gruber
- T. Lee
- Teresa Matos Fernandes
Papers from Martin O'Neill's perspective
Ordered by how strongly the researchers Martin O'Neill trusts endorse each paper. Same corpus, a different order for every researcher.
- A Theory of Cognitive Dissonance
- Evoking Emotion Affective Keys to Hotel Loyalty
- The role of emotional satisfaction in service encounters
- It's all B2B…and beyond: Toward a systems perspective of the market
- Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
- Service-dominant logic: continuing the evolution
- Receiving word-of-mouth from the service customer: An emotion-based effectiveness assessment
- Co-creation experiences: The next practice in value creation
- Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations
- The Impact of Social Structure on Economic Outcomes
Their papers
- Service quality at the cellar door: implications for Western Australia’s developing wine tourism industry (2000) — 199 citations
- Cognitive dissonance and the stability of service quality perceptions (2004) — 110 citations
- The role of emotion in explaining consumer satisfaction and future behavioural intention (2008) — 316 citations
- Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004) — 527 citations
- Service Quality Evaluation in the Higher Education Sector: An Empirical Investigation of Students' Perceptions (2002) — 154 citations