Service Quality Evaluation in the Higher Education Sector: An Empirical Investigation of Students' Perceptions

By C. Wright, Martin O'Neill. 2002

154 citations recorded by the source corpus.

Subfields: General Health Professions, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/ec5cace27a6f09fd59a6165ad6e391082404a4c6

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. Johan De Jager
2. G. Gbadamosi
3. L. C. Duque

In Organizational Behavior and Human Resource Management

1. Johan De Jager
2. G. Gbadamosi
3. L. C. Duque

Citations in the corpus

• Specific remedy for specific problem: measuring service quality in South African higher education (2010, background): “The specific subject of service quality in HE has been very popular in recent literature emanating from and covering different parts of the world (Chua 2004; Hill 1995; OliveiraBrochado and Marques 2007; Pareda et al. 2007; Rowley 1996; Srikanthan and Dalrymple 2007; Tan and Kek 2004; Telford and Ma”