R. Voss

Education · with Gruber · 2006–2010

A researcher in the Science corpus: 3 papers; trusts 9 researchers and is trusted by 3 researchers here, as inferred from the citation graph.

Subfields

• Education — 34 citations into it
• Organizational Behavior and Human Resource Management — 29 citations into it; #6,002 of 8,741 by trust here, #4,835 by citations
• Social Psychology — 18 citations into it; #10,938 of 15,694 by trust here, #10,615 by citations
• Strategy and Management — 10 citations into it
• Management of Technology and Innovation — 9 citations into it
• Marketing — 8 citations into it

Whom R. Voss trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. P. Sander
2. H. Rolfe
3. Kevin Elliott
4. Tor Wallin Andreassen
5. Martin O'Neill
6. J. Chébat
7. Anna S. Mattila
8. Thomas J. Reynolds
9. Glenn L. Christensen
10. F. Mavondo

Who trusts R. Voss overall

1. T. Woodall
2. Tamer H. Elsharnouby
3. A. Hiller
4. Joan M. Phillips
5. Johan De Jager
6. S. Resnick

Papers from R. Voss's perspective

Ordered by how strongly the researchers R. Voss trusts endorse each paper. Same corpus, a different order for every researcher.

1. Satisfaction: A Behavioral Perspective on the Consumer
2. Service quality in higher education: The role of student expectations
3. Understanding consumer decision making : the means-end approach to marketing and advertising strategy
4. Instruments for obtaining student feedback: a review of the literature
5. Technology infusion in service encounters
6. Measuring customer satisfaction in summer courses
7. Antecedents to satisfaction with service recovery
8. Student Satisfaction: An alternative approach to assessing this important concept
9. University Students' Expectations of Teaching
10. Attractiveness, easiness and other issues: student evaluations of professors on Ratemyprofessors.com

Their papers

• Service quality in higher education: The role of student expectations (2007) — 416 citations
• Examining student satisfaction with higher education services: using a new measurement tool (2010) — 488 citations
• The desired teaching qualities of lecturers in higher education: a means end analysis (2006) — 123 citations