Health Care Customer Value Cocreation Practice Styles

By Janet R. Mccoll-Kennedy, Stephen Louis Vargo, T. Dagger, J. Sweeney, Yasmin Van Kasteren. 2012

1,085 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/7dfeb5503020c60adba1bfdba0d0836db7045959

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Citations in the corpus

“Service Encounter 2.0”: an investigation into the roles of technology, employees and customers (2017, background): “For example, in health care settings, patients with chronic diseases regularly participate actively in the treatment process, co-deciding upon the different parties involved (e.g., doctors, nurses, dieticians, personal trainer) and their designated activities (McColl-Kennedy et al., 2012).”
The Transformative Value of a Service Experience (2015, background): “To illustrate, McColl-Kennedy et al. (2012) highlight practices such as ‘‘colearning’’ to create value in health care contexts, and Schau and her colleagues (2009) identify a set of valuecreating practices, for example, ‘‘impression management’’ in brand communities.”
Gaining Customer Experience Insights That Matter (2018, methodology): “In line with Macdonald, Kleinaltenkamp and Wilson (2016); McColl-Kennedy et al. (2012) and Lemon and Verhoef (2016), we take the view that customers create value with a firm through customer experiences, specifically by integrating resources at multiple touchpoints in context through activities and…”
Motivating Customers to Adhere to Expert Advice in Professional Services (2015, background): “…the relevance and importance of service quality theory in health care contexts and the role of interpersonal interaction between the health care provider and the patient in achieving desired outcomes (e.g., Dagger and Sweeney 2007; Dagger, Sweeney, and Johnson 2007; McColl-Kennedy et al. 2012).”
Value co-creation: concept and measurement (2014, background): “For example, definitions by Sarker et al. (2012) and DeBerrySpence (2008) are personalization-centric; Auh et al. (2007), Kohler et al. (2011), and McColl-Kennedy et al. (2012) focus on participation and interaction of consumers in firms’ processes; Edvardsson et al. (2005) consider experience as a…”
Understanding emotional customer experience and co-creation behaviours in luxury hotels (2019, background): “Hence, resourceful co-creation behaviours potentially facilitate ‘resource co-integration’ between customers and service providers (McColl-Kennedy et al., 2012; Wu et al., 2017).”
Customer experience challenges: bringing together digital, physical and social realms (2018, background): “(Lynch, 2007; McColl-Kennedy, Danaher, Gallan, Orshingher, Lervik-Olsen and Verma, 2017; McColl-Kennedy, Hogan, Witell and Snyder, 2017; McColl-Kennedy, Snyder, Elg, Witell, Helkkula, Hogan and Anderson, 2017; McColl-Kennedy et al., 2012).”
Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance (2015, neutral): “…have either focused on the intensity of involvement (Bitner et al. 1997; Meuter and Bitner 1998) or are applicable only to specific contexts (McColl-Kennedy et al. 2012; O’Hern and Rindfleisch A. S. Cui (*) University of Illinois at Chicago, 601 S Morgan Street, Chicago, IL 60607, USA…”