Customer Rage Back-Story: Linking Needs-Based Cognitive Appraisal to Service Failure Type

By Jiraporn Surachartkumtonkun, Paul G. Patterson, Janet R. Mccoll-Kennedy. 2013

102 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/1ec944a06050532f08594b3013f7aa4b2890854d