K. Chan

Organizational Behavior and Human Resource Management · with Yim · 2007–2019

A researcher in the Science corpus: 8 papers; trusts 35 researchers and is trusted by 10 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 83 citations into it; #3,567 of 8,741 by trust here, #2,265 by citations
• Sociology and Political Science — 67 citations into it; #13,396 of 22,756 by trust here, #5,814 by citations
• Marketing — 62 citations into it; #2,664 of 6,289 by trust here, #1,109 by citations
• Social Psychology — 59 citations into it
• Applied Psychology — 20 citations into it; #2,273 of 3,868 by trust here, #2,369 by citations
• Information Systems and Management — 15 citations into it
• Human-Computer Interaction — 11 citations into it
• Developmental and Educational Psychology — 10 citations into it

Whom K. Chan trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Alicia A. Grandey
2. Nidhi Agrawal
3. Kathleen D. Vohs
4. Philip M. Podsakoff
5. Richard G. Netemeyer
6. Dominique Muller
7. Emin Babakus
8. E. Wan
9. Davood Tofighi
10. Roy F. Baumeister

Who trusts K. Chan overall

1. Jaclyn Koopmann
2. Kineta Hung
3. Edwin N. Torres
4. Mo Wang
5. B. Menguc
6. Seigyoung Auh
7. Danon Carter
8. Fatema Kawaf
9. Robert A. Baron
10. C. K. Yim

Papers from K. Chan's perspective

Ordered by how strongly the researchers K. Chan trusts endorse each paper. Same corpus, a different order for every researcher.

1. Development and validation of brief measures of positive and negative affect: the PANAS scales.
2. Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
3. Intrinsic Motivation and Self-Determination in Human Behavior
4. Emotional labor and burnout: Comparing two perspectives of "people work"
5. Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. (Journal of Applied Psychology)
6. Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research
7. Self-control relies on glucose as a limited energy source: willpower is more than a metaphor. (Journal of Personality and Social Psychology)
8. When moderation is mediated and mediation is moderated. (Journal of Personality and Social Psychology)
9. Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study
10. Emotion regulation in the workplace: a new way to conceptualize emotional labor. (Journal of Occupational Health Psychology)

Their papers

• How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism (2012) — 182 citations
• Understanding consumer-to-consumer interactions in virtual communities : the salience of reciprocity (2010) — 405 citations
• Service with Emoticons: How Customers Interpret Employee Use of Emoticons in Online Service Encounters (2019) — 243 citations
• Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate (2017) — 100 citations
• Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy (2012) — 337 citations
• Assessing Celebrity Endorsement Effects in China (2011) — 185 citations
• Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services (2008) — 380 citations
• Multiple reference effects in service evaluations: Roles of alternative attractiveness and self-image congruity (2007) — 158 citations