Edwin N. Torres
Sociology and Political Science · 2017
A researcher in the Science corpus: 2 papers; trusts 6 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Subfields
- Sociology and Political Science — 28 citations into it
- Social Psychology — 18 citations into it
- Organizational Behavior and Human Resource Management — 13 citations into it
Whom Edwin N. Torres trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- Osman M. Karatepe
- Joseph F. Hair
- Dana Yagil
- H. Ben-Zur
- K. Chan
- Panagiotis G. Ipeirotis
- Simon Bell
- Andreas B. Eisingerich
- Alicia A. Grandey
- Ilkay Yorganci
Who trusts Edwin N. Torres overall
Papers from Edwin N. Torres's perspective
Ordered by how strongly the researchers Edwin N. Torres trusts endorse each paper. Same corpus, a different order for every researcher.
- Customer-related social stressors and burnout. (Journal of Occupational Health Psychology)
- Incivility in the workplace: incidence and impact. (Journal of Occupational Health Psychology)
- The customer is not always right: customer aggression and emotion regulation of service employees
- When the customer is wrong: A review of research on aggression and sexual harassment in service encounters
- The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility
- Multivariate Data Analysis (7th ed.
- Assessing and attacking workplace incivility
- The relationship between empowerment, aggressive behaviours of customers, coping, and burnout
- Outcomes of customer verbal aggression among hotel employees
- Data collection in a flat world: the strengths and weaknesses of mechanical turk samples
Their papers
- Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry (2017) — 168 citations
- Risk-tourism, risk-taking and subjective well-being: A review and synthesis (2017) — 104 citations