Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

By K. Chan, Taeshik Gong, Ruixue Zhang, Mingjian Zhou. 2017

100 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0a200cd90741fdcb1174f30ddae8fb59b60619b9