Øyvind Helgesen

Organizational Behavior and Human Resource Management · 2006–2007

A researcher in the Science corpus: 2 papers; trusts 2 researchers and is trusted by 9 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 16 citations into it; #2,422 of 8,741 by trust here, #4,835 by citations
• Marketing — 11 citations into it; #2,641 of 6,289 by trust here, #5,117 by citations

Whom Øyvind Helgesen trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. V. Zeithaml
2. E. Anderson
3. Michael D. Johnson
4. W. Reinartz
5. Kevin Elliott
6. Anders Gustafsson
7. Nitin Seth

Who trusts Øyvind Helgesen overall

1. P. Sultan
2. H. Wong
3. L. Petruzzellis
4. Sam Thomas
5. L. C. Duque
6. Martin Fraering
7. W. Schlesinger
8. Salvatore Romanazzi
9. Mahesh Subramony
10. Subrahmanyam Annamdevula

Papers from Øyvind Helgesen's perspective

Ordered by how strongly the researchers Øyvind Helgesen trusts endorse each paper. Same corpus, a different order for every researcher.

1. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
2. The Evolution and Future of National Customer Satisfaction Index Models
3. Cost management and value creation: the missing link
4. Customer Satisfaction and Shareholder Value
5. Measuring customer satisfaction in summer courses
6. Service quality models: a review
7. Balancing Acquisition and Retention Resources to Maximize Customer Profitability
8. A Longitudinal Analysis of Satisfaction and Profitability
9. Implications of loyalty program membership and service experiences for customer retention and value
10. Strengthening the Satisfaction-Profit Chain

Their papers

• What accounts for students' loyalty? Some field study evidence (2007) — 416 citations
• Are Loyal Customers Profitable? Customer Satisfaction, Customer (Action) Loyalty and Customer Profitability at the Individual Level (2006) — 270 citations