E. Anderson
Marketing · with Fornell · 2000–2009
A researcher in the Science corpus: 6 papers; trusts 7 researchers and is trusted by 85 researchers here, as inferred from the citation graph.
Subfields
- Marketing — 12 citations into it; #213 of 6,289 by trust here, #256 by citations
- Organizational Behavior and Human Resource Management — 12 citations into it; #249 of 8,741 by trust here, #446 by citations
- Accounting — 7 citations into it; #5,781 of 8,970 by trust here, #7,462 by citations
Whom E. Anderson trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- William F. Maxwell
- V. Zeithaml
- Matthew T. Billett
- C. Stephens
- T. D. King
- Eugene F. Fama
- Sattar A. Mansi
- Claes Fornell
- Daniel Kahneman
- David C. Mauer
Who trusts E. Anderson overall
- Xueming Luo
- Kurt Matzler
- Christian M. Ringle
- Marko Sarstedt
- Helena Alves
- Christian Homburg
- Jiun-Sheng Chris Lin
- Ashwin Malshe
- L. C. Duque
- Sascha Raithel
Papers from E. Anderson's perspective
Ordered by how strongly the researchers E. Anderson trusts endorse each paper. Same corpus, a different order for every researcher.
- Market efficiency, long-term returns, and behavioral finance 1 The comments of Brad Barber, David Hi
- Implications of loyalty program membership and service experiences for customer retention and value
- Strengthening the Satisfaction-Profit Chain
- Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
- The impact of satisfaction and payment equity on cross-buying: A dynamic model for a multi-service provider
- The Wealth Effects of Repurchases on Bondholders
- Corporate Diversification: What Gets Discounted?
- Bondholder Wealth Effects in Mergers and Acquisitions: New Evidence from the 1980s and 1990s
- Prospect theory: An analysis of decision under risk Econometrica 47
- Measuring Marketing Productivity: Current Knowledge and Future Directions
Their papers
- Strengthening the Satisfaction-Profit Chain (2000) — 1,680 citations
- Does Customer Satisfaction Matter to Investors? Findings from the Bond Market (2009) — 140 citations
- Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction (2005) — 372 citations
- Customer Satisfaction and Shareholder Value (2004) — 1,396 citations
- The Formation of Market-Level Expectations and Its Covariates (2003) — 135 citations
- Foundations of the American Customer Satisfaction Index (2000) — 598 citations