Measuring customer satisfaction in summer courses

By M. Marzo-Navarro, M. Pedraja-Iglesias, M. Rivera-Torres. 2005

208 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/a786f3cf2be933b79d0bf5337a2056f469459270

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In Organizational Behavior and Human Resource Management

In Strategy and Management

Citations in the corpus

Student satisfaction in higher education: a meta-analytic study (2017, background): “These findings corroborate previous research with regard to brand orientation (Sultan & Yin Wong, 2014), management systems (Marzo-Navarro et al., 2005) and outcomes (Duque, 2014).”
TQM implementation and students' satisfaction of academic performance (2005, background): “Developing a TQM model of academic excellence Even though the study of the relationships between perceived quality and satisfaction is relatively new within the university scope (Athiyaman, 1997), it must not be forgotten that the purpose of services, whether public or private, is user satisfaction;”
What accounts for students' loyalty? Some field study evidence (2007, background): “Besides, a growing number of former students are returning to higher educational institutions in order to update their knowledge ( Marzo-Navarro et al. , 2005b”
Dimensions Driving Business Student Satisfaction in Higher Education. (2015, background): “Student satisfaction is a complex concept consisting of several dimensions (Marzo-Navarro et al., 2005a, b; Richardson, 2005).”
Value co-creation and university teaching quality Consequences for the European Higher Education Area (EHEA) (2012, background): “, 2001), HE designates the student as the element in the best position to evaluate the teaching received by measuring the levels of satisfaction (Marzo-Navarro et al., 2005).”
The desired teaching qualities of lecturers in higher education: a means end analysis (2006, background): “Positive perceptions of service quality can lead to student satisfaction and satisfied students may then attract new students by engaging in positive word-of-mouth communication to inform acquaintances and friends, and they may return to the university to take other courses ( Marzo-Navarro et al. ,”
Examining student satisfaction with higher education services: using a new measurement tool (2010, background): “Students receive and use the training offered by the university, which makes them priority customers of educational activities ( Marzo-Navarro et al. , 2005a”