V. Zeithaml

Marketing · 2000–2006

A researcher in the Science corpus: 8 papers; trusts 17 researchers and is trusted by 124 researchers here, as inferred from the citation graph.

Subfields

Whom V. Zeithaml trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Mary Jo Bitner
  2. E. Anderson
  3. Peter C. Verhoef
  4. Fred D. Davis
  5. R. Venkatesan
  6. Dan Ariely
  7. John D. C. Little
  8. Ruth N. Bolton
  9. Vikas Mittal
  10. Stephen W. Brown

Who trusts V. Zeithaml overall

  1. Zhilin Yang
  2. Hsin Hsin Chang
  3. Kurt Matzler
  4. Ivan Wen
  5. Simon Cadez
  6. Timothy L. Keiningham
  7. Xueming Luo
  8. Vinay Kumar
  9. Jennifer E. Rowley
  10. Hsiu-Fen Lin

Papers from V. Zeithaml's perspective

Ordered by how strongly the researchers V. Zeithaml trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
  2. Implications of loyalty program membership and service experiences for customer retention and value
  3. Strengthening the Satisfaction-Profit Chain
  4. Driving Customer Equity, How Customer Lifetime Value is Reshaping Corporate Strategy
  5. A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy
  6. Customer Equity: Building and Managing Relationships as Valuable Assets
  7. Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
  8. The Impact of Frequent Shopper Programs in Grocery Retailing
  9. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
  10. A New Dimension Reduction Approach for Data-Rich Marketing Environments: Sliced Inverse Regression

Their papers