Service quality models: a review

By Nitin Seth, S. Deshmukh, Prem Vrat. 2005

1,154 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/d6a20c6ea06931ea5360001cd62a5243839fb884

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Citations in the corpus

Comparative evaluation of critical factors in delivering service quality of banks (2010, background): “The detailed literature review on service quality models can be found in Seth et al. (2005)”
The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia (2010, methodology): “…service organizations and industries to measure service quality including banks (Mc Alexander et al., 1994; Cowling & Newman, 1996; Levesque & Mc Dougall, 1996; Caruana et al., 2000; Caruana, 2002; Sureshchandar et al., 2002; Paswan et al., 2004; Seth et al., 2005; Lymperopoulos et al., 2006).”
Tourist behaviour towards self-service hotel technology adoption: Trust and subjective norm as key antecedents (2015, background): “However, this interaction is quite necessary for understanding the technicalities of service delivery through SSTs (Seth et al., 2005).”
Antecedents and consequences of service quality in a higher education context: A qualitative research approach (2013, background): “, 2008) and which of the definitions of service quality was regarded as more appropriate (Seth et al., 2005; Wicks and Roethlein, 2009).”
Service quality in higher education – a review and research agenda (2010, background): “Despite the development in service quality literature, especially with regard to dimensional approach, one of the dominant reviews in the service quality literature states that “There does not seem to be a well-accepted conceptual definition and model of service quality nor there is any generally ac”
What accounts for students' loyalty? Some field study evidence (2007, background): “), and various service quality approaches ( Seth et al. , 2004”
Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry (2014, background): “Due to its significant impact on business performance, cost saving, customer satisfaction, customer loyalty and profitability; service quality has become a main area of attention among practitioners, managers and researchers (Seth et al. 2005).”
An analysis of the e-service literature: towards a research agenda (2006, background): “In a recent review of service quality models, covering both p- and e-service, Seth et al. (2005)”
Supermarket consumers and gender differences relating to their perceived importance levels of store characteristics (2011, background): “The second product interpretation concerns the complex perceptions of service quality (Seth et al., 2005).”